Refund policy

REFUNDS AND EXCHANGES

▪ Refunds and exchanges will be offered for any items when returns are initiated within 7 days of receiving the order/product.
▪ Any Returns initiated outside the 7-day period are not eligible for Refunds or Exchanges
▪ 100% Refund will be issued, except for the COD charges
▪ Items bought with an offer applied will be refunded after adjusting the offer discount
▪ Orders are processed within a few hours of receipt. If you need to cancel or change an order, you must make any changes within 2 hours of your order date; otherwise, your order might already be packed and ready to ship
▪ Once your return has been received and it complies with our returns policy, we will
refund you using the method mentioned below.

▪ Refunds are not applicable on COD orders, only store credit is applicable.

▪ Exchanges and refunds are only available for single usage.

In case of returns , your amount will be credited to the original payment method in 3-5 days.

WHAT ITEMS CAN BE RETURNED?

▪ We accept returns and exchanges within Seven (07) days of purchase on regular-priced items
▪ Merchandise must NOT have been WORN, WASHED or ALTERED; and MUST HAVE ORIGINAL HANG TAG ATTACHED.
▪ Any merchandise returned missing hang tags; in dirty, worn or poor condition; or without any Return authorization, cannot be refunded. It is then up to the customer to arrange shipping if they would like the item sent back to them.

HOW DO I RETURN / EXCHANGE A PRODUCT?

Email support@drynotch.com, quoting your order number, within Seven (07) days from the date of receiving your order, and we will Initiate a pick-up if your pin-code is eligible for the same.

▪ The reverse pick-up is done within 4 days of the Return Request
▪ The exchange is processed within 5–6 days of the pick-up
▪ Refunds are processed once the article is received at our fulfilment center
▪ Refunds are processed within 7–10 business days